Privacy Policy

Effective date: September 14th, 2025

Protecting your private information is our priority. This Statement of Privacy (this “Privacy Policy”) applies to https://monaclub.miami/, Mona Club Miami, and its affiliates, and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Mona include Mona Miami, Mona Hospitality Group, and https://monaclub.miami. The Mona website is an ecommerce and reservations site. By using the Mona Club website, you consent to the data practices described in this statement.

1. Collection of your Personal Information

To provide you with our products, services, and VIP experiences, Mona Club may collect personally identifiable information, such as:

  • First and Last Name
  • Mailing Address
  • E-mail Address
  • Phone Number
  • Internet activity (e.g., IP address, browser type, pages visited)
  • Biometric data (see Section 15)

If you purchase products, services, or reservations from Mona Club, we collect billing and credit card information. This information is used only to complete transactions.

Mona may also collect anonymous demographic information, such as:

  • Age
  • Gender

We only collect personal information when you voluntarily provide it to us. However, you may be required to provide certain details to access specific services such as:
(a) registering for an account
(b) entering a sweepstakes or promotional event
(c) signing up for special offers
(d) sending us an email
(e) submitting your payment information for purchases or reservations.

If you choose not to provide certain information, we may be unable to provide the requested product, service, or experience.

2. Use of your Personal Information

Mona collects and uses your information to:

  • Operate and deliver the services you request
  • Process payments and fulfill transactions
  • Provide booking confirmations and customer support
  • Inform you of new events, offers, or services from Mona Club and affiliates
  • Conduct reporting and analytics to improve and personalize Mona Club’s services
  • Comply with legal obligations

Mona Club retains your personal information for as long as necessary to fulfill these purposes or as legally required.

3. Sharing Information with Third Parties

Mona Club does not sell or rent customer lists to third parties.

We may share data with trusted partners who assist with reservations, customer support, event promotions, analytics, or deliveries. These partners are bound by confidentiality and may not use your information for any other purpose.

We may also disclose your information if required by law or in good faith belief such action is necessary to:

  • Comply with legal process
  • Protect Mona’s property or rights
  • Ensure the safety of users and the public

4. Tracking User Behavior

Mona Club may track the pages and content visited on its website to better understand customer interests and tailor event promotions or offers.

5. Automatically Collected Information

We may automatically collect technical information such as IP address, browser type, domain, access times, and referring website addresses. This information is used to operate and improve our services.

6. Use of Cookies

The Mona Club website may use “cookies” to personalize your experience, recall preferences, and simplify reservations.

You may choose to disable cookies in your browser; however, certain features of our website may not function properly.

7. Links

Our website may contain links to third-party sites. Mona Club is not responsible for their privacy practices. We encourage you to read their policies before providing personal data.

8. Security of your Personal Information

Mona Club secures your information with encryption methods including SSL Protocol. While we take extensive precautions, no internet data transmission can be guaranteed 100% secure.

9. Right to Deletion

Upon a verified request, Mona will:

  • Delete your personal information from our records
  • Direct service providers to do the same

Certain exceptions may apply as outlined by law (e.g., transaction completion, fraud prevention, debugging, legal compliance).

10. Children Under Thirteen

Mona Club does not knowingly collect data from children under 13. If you believe we have done so, please contact us immediately.

11. Disconnecting Third-Party Accounts

If you link your Mona Club account to third-party platforms, you consent to sharing information per their policies. You may disconnect at any time through your account settings.

12. E-mail Communications

Mona Club may contact you via email for promotions, confirmations, or surveys. You may unsubscribe anytime by clicking the “Unsubscribe” link.

13. External Data Storage Sites

Mona Club may store your information on secure third-party hosting servers.

14. Biometric Collection

By visiting Mona Club or uploading photographs, you acknowledge that biometric data (such as facial recognition or ID verification) may be collected for security and operational purposes.

Such data will only be stored for up to 2 years, with fingerprints deleted within 120 days after expiration of this period. Mona will never sell or profit from biometric data.

15. Agreement to Arbitrate and Class Waiver

By accessing our website or providing your information, you agree to resolve claims via arbitration under the Federal Arbitration Act, waiving your right to class action litigation or jury trial.

16. Changes to this Statement

Mona Club reserves the right to update this Privacy Policy. Notice of significant changes will be provided via email, on our website, or through updated statements.

17. Contact Information

Mona Club welcomes your questions or comments regarding this Privacy Policy.

Mona Club Miami
739 Washington Ave,
Miami Beach, FL 33139
Email: reservations@monaclub.miami
Telephone: (786) 669-7453